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British Airways has announced a temporary suspension of its service between London and Calgary for the Winter 2018 season. The service to/from Calgary is currently set to return on 31 March 2018 but I doubt that will be of much comfort to passengers booked to fly this winter.
Per British Airways:
“The final BA103/102 services between London Heathrow and Calgary will depart on Saturday 27 October 2018 and services will re-commence on 31 March 2019.”
Here’s what you need to know if you’re currently booked to fly with BA on this route between 28 October 2018 and 30 March 2019:
- British Airways and travel agents can re-book travelers into the same or lower class on any BA flight between London and Calgary that is operating before 28 October 2018 or after 30 March 2019 (unsurprisingly this is free to do).
- British Airways and travel agents can rebook passengers on to any of BA’s Atlantic Joint Business partners (e.g American Airlines) as long as the point of origin and destination remain the same. Bookings can be changed to include dates which are up to 3 days before or 14 days after the original departure date.
- BA will also allow origin/destination changes and will rebook passengers to/from any “BA operated point in Canada/USA”. Passengers can be rebooked on flights departing up to 14 days before or 14 days after the original date of travel but no earlier than 28 October 2018 OR later than 30 March 2019*
- Full refunds are available on all tickets issued by British Airways. The refund must be made back to the original form of payment and made by the original issuing agent (e.g. a travel agent if that’s how you booked)
You can search for alternative flights on BA.com
*BA has been very careful to add that, in instances where the origin/destination has been changed, travel to/from Calgary and the new gateway is at the customer’s own expense, including any consequential costs, e.g. taxi, hotels, ground transport.
If you’re booked on one of the affected flight then British Airways or your travel agent may have already been in touch but, if they haven’t, don’t hesitate. Contact your travel agent or British Airways (whichever you used to book your flights) and make sure you get the situation resolved asap.
There’s no point in waiting for your travel agent or BA to contact you – be proactive and you’re much more likely to be given options that work for you. If you wait around then it’s possible that others could book up the options you want leaving you with a set of unappealing options to choose from.