On Monday I wrote about my experience with Uber at London's Heathrow Airport where, after requesting a ride via the Uber app, I had drivers calling me up to ask where I was going then cancelling my ride within minutes of me refusing to answer the question. After pulling together the evidence of what had gone on I emailed Uber to report the drivers concerned and I've now had a reply.
I don't normally have to take Uber rides when I fly into London Heathrow as there's a local car service on which I usually rely. Last week, however, my usual service was unavailable so I decided to see what Uber was like when I flew in to the UK....I wish I hadn't.
A post written by View From The Wing yesterday really made my blood boil. Actually, saying that it made my blood boil is an understatement of colossal proportions. It actually made me want to slap the Uber CEO into the next zip code...and that's disappointing because I don't condone violence against anyone.
I had a mixture of good and bad experiences when using Uber on a recent visit back to Los Angeles and one of the things that really stuck out for me was how quickly I stopped having much faith in the ratings I was seeing in the app.
Joanna and I were back in LA recently and decided to experiment with not having a rental car and, instead, use Uber whenever we needed to get anywhere that required a car. The experiment was one that came to us when we realised that the cost of renting a car for the 6 nights we were in town coupled with the cost to park was verging on the ridiculous.