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Update: 7:30pm UK/2:30pm ET: British Airways has now cancelled all flights from London Heathrow and London Gatwick for Saturday 27 May. Earlier the airline had cancelled all flights up until 6pm local time but it would now seem as if the outage is continuing and Saturday is a wash out.
BA.com is now showing this message:
Here’s hoping things look better tomorrow…..but don’t hold your breath!
Right now (12:15 pm UK/ 7:15 am ET) it would appear that all of British Airways’ worldwide computer systems are down and showing no signs of coming up any time soon. There are reports of aircraft stranded on the ground at various airports around the world with no indication of when they’ll be allowed to move.
Travelers attempting to access the British Airways homepage are currently faced with an error message….
….while anyone attempting to check in via the British Airways app are getting messages like this one…..
…before then getting the same error as users are seeing on BA.com.
The British Airways twitter feed is currently showing this tweet:
BA aircraft landing at Heathrow are unable to park up as outgoing aircraft cannot leave the gates. That, in turn, has resulted in passengers being stuck on aircraft.
What To Do If You’re Flying
Now that we’ve had an update the immediate thing is not to head to Heathrow or Gatwick even if you have a flight scheduled for today (Saturday 27 May).
After this time (and unless we hear otherwise from BA) I would expect very long lines at airports tomorrow so be prepared for those.
British Airways doesn’t appear to be able to say when the outage will end but, even once all the computer systems are up and running again, it will take quite a bit of time to clear the backlog of delayed flights so don’t expect things to return to normal swiftly.
No doubt the airline is doing all it can to resolve this issue but, with computer systems down, there’s only so much British Airways agents at the airport can do – there’s no point taking out your anger and frustration on them….so please don’t. If you’re stuck in this mess they’re probably not enjoying this any more than you are.
