Review: Qantas Business Class Lounge Auckland

a room with chairs and tables

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Getting to the Qantas lounges at Auckland International Airport first means navigating your way through the maze of duty free shops you’ll find after you clear airport security.

Once though the duty free zone look for a sign pointing to the right that looks like the one below and follow the direction of the arrow.

a sign in a building

The signs will lead you to a set of escalators where you’ll see the “Emperor Lounge” (a Priority Pass lounge)…..

a sign on a building

…and another sign by the escalators guiding you to the Qantas Lounges:

a sign in a room

Qantas has First & Business Class lounges in Auckland and both share the same entrance and check-in desk.

a glass door in a buildingQantas Business Class Lounge Auckland

Entry Criteria & Times

The lounge is open daily between 04:00 and 20:00 (or the last Qantas departure if it’s later).

The entry criteria are as follows:

• Oneworld flyers with Business Class boarding passes + 1 guest
• Qantas Club members + 1 guest
• Oneworld Emerald & Sapphire status card holders + 1 guest
• Flyers with a lounge access pass purchased from Qantas

Note: guests must be flying on a oneworld marketed and operated flight on the day of entry.

Qantas Business Class Lounge Auckland

The Qantas Business Class lounge in Auckland is to the right of the main reception desk (to the left is the First Class lounge).

Right by the entrance door you’ll find storage shelves for carry-on luggage….

a shelf with blue shelvesQantas Business Class Lounge Auckland

…and, as you make your way into the lounge you’ll find a magazine/newspaper rack on the left and the first seating area to your right:

a room with chairs and tablesQantas Business Class Lounge Auckland

a room with chairs and tablesQantas Business Class Lounge Auckland

Directly ahead of you are the large lounge windows which, although they let in a nice amount of light, offer a view of absolutely nothing (except a few aircon units and some roofs).

a room with chairs and a man sitting in itQantas Business Class Lounge Auckland

The lounge stretches out from left to right at this point and, to the right, are more armchairs…..

a room with chairs and tablesQantas Business Class Lounge Auckland

…..while to the left are dining tables and chairs…..

a room with chairs and tablesQantas Business Class Lounge Auckland

….the food/drink area (I’ll come back to this)…..

a buffet with food on the counterQantas Business Class Lounge Auckland

….and more armchair seating……

a room with chairs and tablesQantas Business Class Lounge Auckland

….including a mobile-free zone (I love this!):

a room with black chairs and tables

a sign in a roomQantas Business Class Lounge Auckland

The food on offer is a buffet and, during my visit this was what was laid out:

A selection of cheeses and salad items:

a buffet with different food itemsQantas Business Class Lounge Auckland

Beef nachos with chili beans, cheese, sour cream and chives:

a food in a containerQantas Business Class Lounge Auckland

A quiche selection:

  • Bacon & egg
  • Spinach & feta
  • Chicken & potato

a table with food on itQantas Business Class Lounge Auckland

A selection of mixed wraps and rolls:

a tray of sandwiches and a plate of foodQantas Business Class Lounge Auckland

A selection of cakes (6 different types):

a table with plates of dessertsQantas Business Class Lounge Auckland

Cookies (including a low-gluten variety):

a group of food in a containerQantas Business Class Lounge Auckland

A selection of fruit:

a group of fruit in bowlsQantas Business Class Lounge Auckland

On a wall next to the buffet is where you’ll find a self-serve bar….

a beverage dispensers on a counterQantas Business Class Lounge Auckland

…..with non-alcoholic drinks like juices….

a group of juice dispensers

a group of bottles and a drink dispenser on a counterQantas Business Class Lounge Auckland

…..and sodas…..

a display case with bottles and cans of beerQantas Business Class Lounge Auckland

…..as well as bottled beers (in the same chiller cabinet as the sodas) and a selection of wines & spirits:

a group of bottles of alcohol on a counterQantas Business Class Lounge Auckland

If you’re looking for high-end drinks you’re going to be disappointed but at least the selection is reasonable.

Lastly, if it’s a hot drink that you’d like, the lounge also offers a coffee machine that, not only makes a variety of coffees, but is also is capable of dispensing boiling water for tea and hot milk to go with the hot chocolate sachets on the side.

a coffee machine on a counterQantas Business Class Lounge Auckland

The lounge also offers a business area for those looking to get some work done. There are a series of cubicles available on a first-come-first-served basis….

a cubicles with chairs and a computer

……and the cubicles alternate between being empty…..

a desk with a chair and a phone on it

…and with having an iMac:

a computer on a desk

The lounge also offers printing/copying/faxing facilities…..

a group of office equipment on a desk

…but I didn’t notice any PC workstations.

I should, at this point, point out that the Business Class lounge also offers shower facilities but, as I ended up using the First Class facilities after I finished looking around this lounge (review coming soon), I didn’t get to see them.

Thoughts

The Qantas Auckland Business Class lounge is due for a refresh at some point in the not too distant future but, looking at it objectively, it’s not a bad Business Class lounge at all.

The food on offer is better than what you’ll find at most US domestic lounges…and it’s actually better than you’ll find at a lot of international airline lounges too (including BA’s Business Class lounges at Heathrow).

The drinks selection isn’t going to get anyone excited….but then I don’t remember the last time I saw a great drinks selection in a Business Class lounge anyway.

During my time in the lounge there was more than enough seating for the guests that came in (I don’t think it was ever more than a third full) so, based on that and on the size of aircraft Qantas operates out of Auckland, I suspect overcrowding may not be an issue here (please feel free to correct me if I’ve missed something).

Overall…

The staff are friendly, there’s a good amount of light (the lounge doesn’t feel dark during daylight hours), the workstations aren’t cramped and the lounge seating is comfortable – that all adds up to a pretty decent Business Class lounge.

4 COMMENTS

  1. If you are travelling with Qantas you should also be able to use the Emirates lounge at Auckland which has a better food and drink selection

    • That’s good info, thanks – didn’t know that. On this occasion I was flying with Qatar but I’ll make sure I’m flying with Qantas next time I’m in AKL and I’ll check out the Emirates lounge.

Comments are closed.